Thanks For Wasting My Time!

Just to provide a little pep in your day I’d like to share a hilarious interchange I recently had via chat with a website “help” representative.  Names have been changes to protect the ignorant innocent.

Customerebay user

Initial Question/Comment: Completing a Transaction


15:51:10 SystemSystem


Thank you for contacting eBay Live Help!


15:51:10 SystemSystem


Agent P. has joined this session!


15:51:38 AgentAgent P.


No problem. Would there be anything else?


15:51:48 CustomerEbay User


Hi, I just sold this item as a local pickup and have a question about payment. The buyer wants to pay me in cash because they say their paypal account is messed up.


15:51:54 AgentAgent P.


Hello, thanks for waiting and welcome to eBay Live Help! My name is Cyrus. Can I have your first and last name please.


15:52:02 CustomerEbay User


Sure its Ebay User


15:52:54 CustomerEbay User


I want to know if it ok for me to accept cash for the item instead of paypal even though the auction is closed. How do I mark it as paid if I do it this way?


15:54:00 AgentAgent P.


I see. It would be a pleasure to help you with this problem.


15:54:08 CustomerEbay User




15:54:46 AgentAgent P.


Are you now on your sold items?


15:55:16 CustomerEbay User




15:55:46 AgentAgent P.




15:56:01 AgentAgent P.


Are you seeing now the item that was paid by the buyer?


15:57:10 CustomerEbay User


what? no the item has not been paid for yet. That is my question. The buyer wants to use a different payment method than I have as an option and I want to know if it is ok to accept the alternate payment and how to mark it paid once I have payment.


15:58:42 AgentAgent P.


What payment method that the buyer is asking you?


15:58:49 CustomerEbay User




16:00:03 AgentAgent P.


I see so he want it to give you in cash.


16:00:08 CustomerEbay User




16:00:28 AgentAgent P.


Is he going to send the money through what method?


16:00:39 CustomerEbay User


we are meeting in person and he is going to give me cash


16:01:25 CustomerEbay User


if that is ok with ebay that is


16:01:48 AgentAgent P.


Actually it will not allow the system


16:02:25 CustomerEbay User


ok so it is against ebay rules correct?


16:02:44 AgentAgent P.


So even he paid it in cash. It won’t let you mark that item as paid. That’s why we have payment methods for both buyer and seller to have protection.


16:03:12 CustomerEbay User


Ok that is what I was asking from the beginning. thanks


16:03:47 AgentAgent P.


No problem.


16:03:55 AgentAgent P.


Would there be anything else.?


16:05:14 AgentAgent P.


I suggest that you asked him to pay



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